HiPath Xpressions Voice Mail

HiPath™ Xpressions Compact allows your company to carry out daily telecommunication in a flexible and speedy manner.  It ensures that you can be contacted by telephone around the clock.  Nowadays voice mail is a standard telephone system function.

Costs

Features

Automatic Attendant

Automatic attendant is the company’s telephone-based calling card. The basic function of the automatic attendant is called “announcement before answering“.  Announcement before answering begins with a company greeting.

For example: “Welcome to XY. Our operators are busy right now. Please hold the line.“

Instead of listening to the above message informing callers that the operator is busy and asking them to hold the line, the caller can set up a connection after the greeting, via a caller controlled forwarding function using menu options.

This function is the fully equipped automatic attendant.  Alternatively, incoming calls can be redirected via the automatic attendant to:

• arbitrary extension,
• A user or guest mailbox,
• An information mailbox,
• A random user-specified

Call Processing/Audio-text Applications

1. Caller menu (options for selection)
2. Information services only and
3. Information services and recording
   
   These three functions can be combined in any sequence.

Automatic Information Service

General information is automatically available via information services.  It is also possible to generate extensive applications from the automatic information services with the help of attendant mailboxes.

For example, a caller who has just listened to an information service can redirect to a valid extension.

Example: “If you wish to contact our hotline directly, please select……...“

Caller Callback

If the telephone number of the caller has not been withheld, the mailbox owner is notified of the caller’s number and a direct connection can be setup at the press of a button, both internally and externally.

Message Waiting Indicator

When new messages are received in your mailbox, a message-waiting indicator is displayed.

New messages are signalled by:

• An illuminated LED
• Text message in telephone display of the optiset E telephone
• The Message Waiting key on the optiClient 130
• A special dial tone on optiset and non-optiset terminals (adjustable: on/off)
• A notification call.

Telephone Notification Service (User outcall)

A notification call can be received on any telephone (incl. mobile phones or private phones).  The voice mail system takes the currently valid destination number from a list of up to five call numbers for the notification call.  When a notification call is received, the message can be listened to immediately and the mailbox can be controlled as soon as the code number has been entered.

Program & Administration via Assistant C

With Assistant C, you can administer the voice mail system from the system administration in the local or remote network management system via a HiPath 3000 system interface.

Steps involved in setting up an Information Mailbox

The following steps are necessary for setting up information mailboxes:

• Call HiPath Xpressions Voice mail
• Enter the code number
• Record the information message

Xpressions™ Voicemail Specifications

• Base system with 8 connections (8 ports).
• At least 100 hours memory capacity
• System administration via Assistant E/C (local and remote)
• Applications for multistage call processing:
• Automatic Attendant (AA)
• Automatic information services
• Service-PC/laptop connection via HiPath 3000 system
• Remote access for software updates
• Statistic reports concerning voice mail utilization
• Trace options for maintenance and service